Terms and conditions
Madavoor Agro Farm Private Limited (“Madavoor Agro Farm” or “we” or “our”) is a private limited company incorporated under the provisions of Companies Act, 2013.
Madavoor Agro Farm is engaged in the business of providing digital solutions through web/QR/WhatsApp based digital platform(s) (“Madavoor Agro Farm Platform”) which enable the merchants to connect to their customers inter alia by way of integration of social media platforms, in store ordering & billing system, bank/payment gateways and delivery partners (“Madavoor Agro Farm Services”). Madavoor Agro Farm is a B2B and B2C company providing technology solutions through the Madavoor Agro Farm Platform, to various business(es) and to the end customers as well. It is hereby clarified that Madavoor Agro Farm is only a technology provider/intermediary/ecommerce facilitator and that Madavoor Agro Farm is not performing any activity/job or providing services which may tantamount to it being a seller, retailer, stockiest and/or distributor. Madavoor Agro Farm has developed an exclusive URL (“Madavoor Agro Farm URL”) for each of the merchant listed/registered with Madavoor Agro Farm (“Merchant”) in order to provide Madavoor Agro Farm Services to the customers of the Merchant / user of the Madavoor Agro Farm URL (“Customer” or “you” or “your”). Further, Madavoor Agro Farm has developed a mobile application namely ‘Digital Showroom App’ for assisting the Merchant(s) inter-alia with respect to registration process with Madavoor Agro Farm and processing of Customer’s orders through the Madavoor Agro Farm URL. These terms and conditions (“T&Cs”) shall govern use of the Madavoor Agro Farm URL (and Digital Showroom App) by the Customers; accordingly, please read these T&Cs carefully before accessing or using the Madavoor Agro Farm URL. Customers are also advised to read the Merchant’s Terms & Conditions before accessing the Madavoor Agro Farm URL (and Digital Showroom App). If you do not agree to these T&Cs and/or Merchant’s Terms & Conditions, you shall not use the Madavoor Agro Farm URL (and Digital Showroom App). By using the Madavoor Agro Farm URL and/or Digital Showroom App, you signify your unconditional acceptance to these T&Cs and other Madavoor Agro Farm policies (as framed by Madavoor Agro Farm from time to time).
Ordering
Madavoor Agro Farm URL enable the Customers to place order for / purchase products of the Merchant (“Order”) by getting access to the products offered/available with the Merchant. Merchant shall be solely liable for quality, efficiency, availability and merchantability of its products and services – Madavoor Agro Farm shall not be responsible for these aspects.
Self pick-up / Delivery
Customers have the option of self pick-up of the Orders from the Merchant’s store, or getting the Order delivered to their address provided by them on the Madavoor Agro Farm URL. Please note that delivery of the Orders is done by the Merchant himself (or through a third party), hence the Merchant shall be solely liable and responsible in relation to delivery of the Orders to the Customers. Madavoor Agro Farm does not provide delivery services, hence shall not be liable and responsible in relation to the delivery of the Orders to the Customers. All disputes in relation to the delivery/non-delivery of Orders shall be directly raised and settled by the Customers with the Merchant, without the intervention of Madavoor Agro Farm.
Pricing
Products listed on the Madavoor Agro Farm URL will be sold at MRP, unless otherwise specified. Typically, the price mentioned at the time of ordering will be the charged on the date of the delivery. However, prices of certain products/items may differ on the date of actual delivery. Accordingly, in case the prices are higher or lower on the date of delivery – the differential amount will be paid to or collected from the Customer (as the case may be). Prices shown are mentioned by the merchant/seller. Merchant shall communicate if any additional taxes, duties, levies and alike charges are applicable (in case the prices are not tax inclusive) upon confirmation of order. Customer shall solely be responsible for payment of all applicable levies, duties, taxes and alike charges in relation to the products and services. This includes and is not limited to payment of GST.
Rewards
Madavoor Agro Farm may, in its sole discretion, provide rewards/cashbacks to any or all Customers as per its internal policies. All aspects/policies pertaining to the aforesaid rewards/cashbacks (including but not limited to introduction, amount, criteria, mode, modification, payment and withdrawal) shall be solely decided by Madavoor Agro Farm. In case of any abuse, misuse or fraud by the Customers with respect to rewards/cashbacks, Madavoor Agro Farm shall have the right to hold and/or adjust the payment of the Customers.
Discounts
Madavoor Agro Farm may, in its sole discretion, provide discounts to any or all Customers as per its internal policies. All aspects pertaining to the aforesaid discounts (including but not limited to discount , amount, criteria, mode, modification and withdrawal) shall be decided by Madavoor Agro Farm.
Payment by the Customers
Customers shall have the option to make payment for their Orders on the Madavoor Agro Farm URL (through various available modes viz. credit card, debit card and UPI) or through cash on delivery mode directly to the Merchant. These payment modes will be decided and modified by Madavoor Agro Farm from time to time. Madavoor Agro Farm has the right to use only selective payment methods. As a consideration for rendering the Madavoor Agro Farm Services, Madavoor Agro Farm may charge/be paid by the Customers, the fees / Per Transaction Fixed Charge (PTFC) / Payment Service Charge per transaction (PSC), as decided and informed by Madavoor Agro Farm from time to time
Cancellation
Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Merchant if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).
In certain cases (including but not limited to selling illegal products/items), Madavoor Agro Farm shall have the right to cancel the Orders (or any product therein).
Cancellation or Rejection of the Order / Items
For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Madavoor Agro Farm or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.
If amount is debited however Order is not successful
For pre-paid Orders, if the amount for an Order / item therein is debited from the Customer’s account/card however the Order is not successful, then the concerned amount along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the payment date.
Limit / Restrictions on Orders
Madavoor Agro Farm and/or Merchant reserves the right to put necessary limits / restrictions on the Orders, including but not limited to limit on number of Orders by a particular Customer and minimum & maximum value of the Orders.
Madavoor Agro Farm’s Limited Liability & Disclaimer
Madavoor Agro Farm does not provide or make any representation, warranty or guaranty, express or implied, about the Madavoor Agro Farm Services, Madavoor Agro Farm Platform and Madavoor Agro Farm URL, and to the fullest extent permitted by law disclaims all liability arising out of the Customer’s use or reliance upon the same.
In addition to other limitations and exclusions in these T&Cs, in no event shall Madavoor Agro Farm, its directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to Madavoor Agro Farm Services, Madavoor Agro Farm Platform and Madavoor Agro Farm URL. Madavoor Agro Farm shall not be liable to the Customers for any product(s) or service(s) provided by the Merchant, or any liability in relation thereto. All claims pertaining to the same shall be made directly against the Merchant. Madavoor Agro Farm neither makes any representation or warranty as to specifics (such as quality, value, salability, merchantability, etc.) of the product(s) or service(s) sold or offered to be sold or purchased on the Madavoor Agro Farm URL, nor does it implicitly or explicitly support or endorse the sale or purchase of any product(s) or service(s) on the Madavoor Agro Farm URL. Madavoor Agro Farm accepts no liability for any error, omission, breach or non-performance, whether on behalf of itself or third parties (including the Merchant). Any contract for sale of any product(s) or service(s) on Madavoor Agro Farm applications/URL shall strictly be a bipartite contract between the Merchant and Customer. Merchant shall solely be responsible for order fulfilment, sale, efficacy, quality, quantity, merchantability, delivery and all other issues. Madavoor Agro Farm shall not be responsible for any such aspects/issues and for any loss/damage in relation thereto, and in case of complaints from the Customer pertaining to such aspects/issues, Madavoor Agro Farm shall notify the complaints to the Merchant. The Merchant shall be liable for redressing Customer’s complaints at the earliest. Madavoor Agro Farm shall not be liable in case Merchant does not satisfactorily address said complaints. Customers shall have the right to initiate appropriate legal action against the Merchant. It is hereby clarified that Madavoor Agro Farm is only a technology provider / intermediary / ecommerce facilitator and that Madavoor Agro Farm is not performing any activity/job or providing services which may tantamount to it being a seller, retailer, stockiest and/or distributor. Madavoor Agro Farm has no role and responsibility in the actual sale, delivery or fulfilment of the Orders, and Madavoor Agro Farm only provides a platform for facilitating Orders. Further, Madavoor Agro Farm shall also not be responsible for any payment related issues at Merchant’s or Customer’s end (including but not limited to chargeback or refund related issues). Details of the items, products, menu, price list, etc. available on the Madavoor Agro Farm URL are based on the information provided by the Merchant, and Madavoor Agro Farm shall not be responsible for any change or cancellation or unavailability. In addition to the above terms, the terms and conditions of the Merchant (if any) shall also be applicable in relation to the transactions specified in these T&Cs.